FAQ ♡

Customer Returns:

Unfortunately, Popagloss has a no return policy.

Can I cancel my order?

Customers may ONLY cancel their order within 24hrs of their purchase. Please note: When canceling an order, we charge a 20% cancellation fee + 10% Restock Fee.

What if my product has damages?

Please email customerservice@popagloss.com within 7 days of your purchase if you notice anything wrong with your order.

What if I don't get my order?

In the unlikely event that your order does not make its way to you, please know that we are here to help. We strongly suggest that you purchase standard shipping PLUS insurance. Selecting this option ensures that should the product get lost en route to you that you will still get the items purchased at no additional expense to you.

What if I put in the wrong address?

It is important to notify us immediately if you provided us an incorrect shipping address. Our shipping departments ships out daily so the sooner we are aware, the quicker we can correct it. Please note, we run all shipping addresses through the USPS database to verify the mailing address is valid, if it is NOT, we will immediately reach out to you to get a correct addresses. We will message/email you ONCE, if we do not get a response within 48hrs then we will refund your money. One final thing to note-IF the shipping address you provide to us is a valid address but not the address you wanted your items shipped to, we will not be able to refund your money.

How long will it take to receive my order?

At the moment due to a high volume of orders, our processing times take up to 2-7 Days!

Do you ship internationally?

Yes, we do ship internationally.

How can I track my orders?

Once your order is shipped, you will receive a confirmation email with your tracking number so that you can see where your package is, every step of the way! - Please remember, if you do not put in your correct email address you will NOT be able to track your order.

What if I put in the wrong address?

Popagloss is not responsible for items that are lost by the mail carrier or by any shipping service. If your package is returned to us for any reason, you will be responsible for the package to be sent again. We will email you an invoice for the price of the return shipping label. Please check all addresses before submitting your order. When your package is sent back to us because of an insufficient address provided by the customer, we will charge a resend fee. Which would come out to be $6. Please double check all addresses before placing an order.

What if I don't receive the correct items I've ordered?

It is very unlikely that this will happen, but even Super Women make errors from time to time. If that is the case, we will kindly request that you send us a video or picture of the incorrect item that you received. After confirmation, we will gladly ship you out the correct item.

I ordered internationally but was charged for custom fees?

Shipping internationally will increase the cost of the shipping. This fee is completely out of our hands and we cannot control it. If you do not pay for the customs fee, the package will get sent back to us and you will be refunded for your order but NOT the shipping cost

What ingredients are in your gloss?

Here at Popagloss we use - Versagel ALSO KNOWN AS (Hydrogenated Polyisobutene (and) Ethylene/Propylene/Styrene Copolymer (and) Butylene/Ethylene/Styrene Copolymer),Coconut Oil, Grape-seed Oil, Mica cosmetic pigment, Mica cosmetic glitter, and sometimes LorAnn oils.